Terms and Conditions

Terms and Conditions of Sale

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.

These terms and conditions apply to the purchase and sale of products and services through www.altperformance.com (referred to as the “site”). By placing an order for such products and services, you agree to be bound by and accept these terms and conditions. If you do not agree to these terms and conditions, you should not obtain products or services from this site. These terms and conditions are subject to change by Alt Performance, LLC (referred to as “us”, “we”, and or Alt Performance) without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this site, and you should review these terms and conditions prior to purchasing any product and services that are available through this site. These terms and conditions are an integral part of the Site Terms of Use that apply generally to the use of our site. You should also carefully review our Privacy Policy before placing an order for goods or services through this site.

1. Order Acceptance and Cancellation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled you will receive a prompt refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

We make every effort to maintain the availability of products on our site. However, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.

2. Payment Terms and Sales Taxes

a. In General

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order.

We accept payment via: personal check, VISA, MasterCard, American Express, and Discover credit cards for all purchases. You represent and warrant that: (i) the credit card or check information you supply to us is true, correct and complete; (ii) charges incurred by you will be honored by your credit card or banking company; and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, and services charges associated with your product.

All payments must be in United States dollars. Also, current billing addresses, and phone information must be included with every order. You agree to pay interest on all past-due sums at the highest rate allowed by law. We retain a security interest in the products and all proceeds thereof until the full purchase price set forth (including taxes and additional charges) has been paid. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below in paragraph four (4).

b. Purchase Orders by Businesses

Subject to Alt Performance approval, purchase orders from businesses for our products or products manufactured by third parties and offered by us may be accepted upon credit approval of credit and payable on terms as we may approve or require. However, we do not provide terms for any services rendered by Alt Performance. For questions on our terms and credit approval, please contact sales@altperformance.com for further information.

3. Changes in Products and Pricing

We are constantly updating and revising our offerings of products and services, and we may discontinue products and services at any time without notice. To the extent that we provide information on availability of products or services, you should not rely on such information, and we will not be liable for any lack of availability of products or services that you may order through our site.

All pricing for the products and services available on our site is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.

4. Shipping Policy

a. Shipping Parts to Alt Performance & Conformance with ATF Regulations

Package all parts including but not limited to slide assembly, recoil assembly, barrel, after-market sights, and Alt Performance parts, (collectively “Parts”) safely to limit damages that may occur during the shipping process. Additionally, all customers which send Parts to AP must complete and sign the following PDF document which is herein incorporated to this Agreement as Exhibit “A”. (Click here for PDF document). After filling out the PDF document, please insert a copy of this document with your package. The PDF document helps provide Alt Performance information necessary to carry out your order. If you fail to insert the signed PDF document into your package than your service or purchase order may cause delay. Lastly, please contact Alt Performance at sales@altperformance.com prior to shipping your package so our shipping department can identify and expect your package.

Per ATF Regulations, your firearm must be returned to the address it was shipped from. If the return address on your shipping label does not match the return address provided, we need a written and signed letter to accompany your firearm. This letter must explain the reason why your return and shipping address do not match and including the following information:

-Name:

-Shipped from address:

-Ship to address:

-Short explanation on why we need to return the package to a different location. (For example: “Shipped from local Fedex Office and will be returned to me at my place of work. I will be at this address to receive the package when it arrives.”)

b. Conforming with Alt Performance Shipping & State Law Magazine Requirements

Unless specifically requested by Alt Performance, please DO NOT ship extra backstraps, locks, ammunition, and or magazines. If any magazines are received by Alt Performance then we will immediately return such item and you shall be charged a minimum return shipping fee of twenty (20) dollars. Please check your state and jurisdiction laws on shipping firearms interstate. It is your responsibility to comply with your state and jurisdiction firearm laws

c. Shipping Methods & Further Compliance Requirements

All Parts and Packages may be shipped by the following carriers: UPS, USPS, and FedEx Ground. HOWEVER, YOU MAY NOT SHIP A FIREARM OR ANY SERIALIZED PART VIA USPS. ALSO, PER THE RESPECTIVE CARRIER’S POLICIES, LOWER FRAMES OR SERIAL NUMBERED PARTS THAT ARE CONSIDERED A FIREARM MUST GO PRIORITY OVERNIGHT VIA FEDEX OR UPS ONLY. It is your duty to check the carrier’s firearm policies prior to shipping to Alt Performance. Additionally, Alt Performance encourages its customers to purchase insurance on all packages sent by you to Alt Performance facilities. Alt Performance shall assume no liability for any loss of property or damages to property from shipping which incurs during transit to or from our facilities.

Please note that Alt Performance facilities are open Monday through Friday. This means, no one will be available to accept packages that arrive on Saturday or Sunday. Therefore, please make sure you take this information into account when sending your packages to Alt Performance.

YOU ARE RESPONSIBLE FOR COMPLYING WITH ALL FEDERAL AND STATE LAWS AND REGULATIONS WHICH MAY APPLY TO YOUR SHIPMENT. WE MAY REFUSE TO ACCEPT A SHIPMENT WHICH WE BELIEVE IS NOT IN COMPLIANCE WITH APPLICABLE LAW.

d. Completion & Fulfillment Times

Products Purchased Without Services by Alt Performance
1. Generally, we ship products within five (5) business days. This shipment is contingent upon receipt of payment, availability, and quantity of order. For questions on your order, please refer to paragraph 4(d)(3) below or contact customer service at sales@altperformance.com.
Products Purchased With Services by Alt Performance
1. Once Alt Performance has received your package and or order, please allow our facilities ten (10) to twelve (12) weeks for fulfillment. Upon completion of your order, and where Alt Performance has provided services for a product that may affect the performance of your firearm, Alt Performance may contact you to review, and discuss the performance results of your firearm. Also, Alt Performance will collect any outstanding payments due for return shipping fees, services rendered, and or additional Parts purchased.
2. Please note the posted shipping time frame above is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
Fulfillment Delays
1. There may be occasional delays beyond the posted order processing time. If the delay is more than seven business days, we will send you an e-mail message notifying you of the delay. If the delay will be less than seven business days, we will ship the product as soon as it is received. If your product is on backorder for more than 10 business days, we will send you an e-mail message asking if you want to cancel the order. If you do not advise us that you would like to cancel the order, we will keep the order active and continue to send you inquiries every 10 business days until the order is canceled or delivery occurs. These shipping terms and conditions are accepted by you when you place an order with us.

5. Advertising Disclaimer and Trademarks

The descriptions of products and services that are posted on our site may be the representations of our suppliers. We are not responsible for the accuracy of such descriptions, nor are we responsible for typographical, pricing, product information, advertising or shipping errors.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card account in the amount of the charge.

All trademarks and registered trademarks relating to products and services available through our site are the sole property of Alt Performance, and or their respective owners. Additionally, photographs related to products and services available through our site are the sole property of their respective manufacturers, and or Alt Performance.

6. Disclaimer and Limitation of Liability

Our responsibility for defects, injuries and property damages relating to the products and services available on our site is set forth below.

(a) Limited Warranty

Alt Performance warrants that its Products are free from defects of materials and workmanship. This limited warranty exists for one (1) year from your date of purchase. EXCEPT FOR THIS LIMITED WARRANTY, ALL PRODUCTS AND SERVICES AVAILABLE ON THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANT OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE PRODUCTS AND SERVICES AVAILABLE ON THIS SITE WILL MEET YOUR REQUIREMENTS; THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE; OR THAT THE QUALITY OF ANY PRODUCTS OR SERVICES WILL MEET YOUR EXPECTATIONS. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES. WE DO NOT ACCEPT ANY LIABILITY FOR PRODUCTS AND SERVICES THAT ARE NOT AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE.

(b) Limitation of Damages

IN NO EVENT SHALL WE OR OUR PARENT, SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS (COLLECTIVELY, OUR “AFFILIATES”) HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS SITE. NONE OF OUR EMPLOYEES OR REPRESENTATIVES IS AUTHORIZED TO MODIFY THIS LIMITATION. OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE PROVIDERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR SITE), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.

WE SPECIFICALLY DISCLAIM RESPONSIBILITY FOR ANY PERSONAL INJURY, LIABILITY OR DAMAGE CAUSED BY YOUR USE OF ANY PRODUCT OR SERVICE OFFERED BY ALT PERFORMANCE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.

7. Return Policies

a. Our Policy for Products Manufactured By Alt Performance

Alt Performance products that are determined defective can be returned directly to us within 30 days from the invoice date. Alt Performance reserves the right to inspect the product and shipping prior to any credit approval, replacement, exchange, or repair. Additionally, Alt Performance shall have the sole discretion to determine the method of choice for your returned products (credit, replacement, exchange, or repair) as described above. Credit, replacement, exchange, or repair is the exclusive remedy for Alt Performance defective products. If Alt Performance determines a product is defective then Alt Performance will provide for the cost of shipping.

Alt Performance is not responsible or liable for Alt Performance manufactured products which are installed by a third-party, and Alt Performance shall have the sole discretion to determine whether your product was assembled by a third party. However, if Alt Performance determines that a third party incorrectly assembled the returned part then you will be charged for any necessary parts, labor, and or shipping.

b. Our Policies for Products Not Manufactured By Alt Performance

Alt Performance now or in the future may sell products and provide services from manufacturers other than Alt Performance. Non-Alt Performance manufactured products or services are covered ONLY by the manufacturer’s warranty, if any, and not by Alt Performance. If your non-Alt Performance product or service is covered by such applicable warranties than manufacturer’s warranties apply from the date of shipment. You understand that we do not operate or control the products or services offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support, or similar policies covering products and services that you may purchase through our site.

While we do not offer any warranties with respect to non-Alt Performance products and services available through our site, we are committed to working with you to ensure that every product under warranty performs to the manufacturer’s specifications. We offer a 30-day return policy on selected items based on the manufacturer’s return policies.

c. Product Returns

If your product is eligible for a return then you must e-mail our Returns Department at sales@altperformance.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please provide the following information when contacting for an RMA number: customer name, invoice or order number, SKU number, and nature of the problem.

To expedite the processing of your refund or credit, we ask that products be returned within 30 days of the date that we issue the RMA. All returned products MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards, and other accessories and documentation provided by the manufacturer. You are responsible for shipping charges on returned items; we will match your shipping method on your replacement or exchange item(s). You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. For firearm compliance and shipping instructions, please see paragraph four (4) above.

If your order arrives in a damaged condition, save the merchandise AND the original box and packaging, and notify us immediately to arrange for a carrier inspection and a pick-up of the damaged merchandise.

DEFECTIVE returns can be returned directly to us within 30 days from the invoice date. Alt Performance reserves the right to inspect the product or shipping prior to any credit approval, replacement, exchange, or repair. Manufacturer restrictions do apply. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers’ warranties apply and you should contact the appropriate warrant service provider identified in the product description.

NON-DEFECTIVE returns can be accepted directly by us within 30 days from the invoice date. Alt Performance reserves the right and has the sole discretion to inspect the product and shipping in order to determine whether the product is deemed non-defective.

Some manufacturers do not accept returns of certain items for exchange, replacement or credit FOR ANY REASON, and you should check the information provided with the description of the particular product. DEFECTIVE merchandise can be returned for REPAIR only to the manufacturer directly or to any authorized service center in your area. See the description of the particular product for warranty information as provided by the manufacturer.

Questions regarding our warranty and return policies should be addressed via e-mail to sales@altperformance.com. These policies set forth your sole and exclusive rights with respect to the return of products and services that you may purchase through our site.

8. Safe Shopping Guarantee

Alt Performance takes reasonable precautions to encrypt and secure your private information. However, no business can guarantee the complete security of information transmitted over the internet. At this time we cannot accept orders from outside the United States but are happy to put you in touch with one of our international distributors. No matter how you place your order with us, we want you to have a comfortable buying experience.

9. Privacy and Customer Information

We are committed to protecting your privacy. To make your shopping experience more convenient, we gather information about you. We maintain the privacy of your information using security technologies and adhere to policies that are intended to prevent unauthorized use of your personal information. For more information please see our Privacy Policy.

At any time you may update your customer account information by following the instructions posted elsewhere on this site and or by way of our customer service. Here you may update your name, password, billing address, shipping address, e-mail address, telephone number, and credit card information.

10. Service and Support

All requests for technical service and support with respect to the products and services available through our site should be made directly to the manufacturer in accordance with their terms and conditions as set forth in the manual and relating information accompanying their products. Should you have any other questions or concerns; please contact customer service by e-mail at sales@altperformance.com. We will do our best to help you; however, we cannot guarantee that every problem will be resolved to your satisfaction.

11. Force Majeure

In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and service available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

12. Entire Agreement and Other Documents

These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.

13. Severability Clause

If any term of this Agreement is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this Severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the Party seeking such compensation.

14. Governing Law and Statute of Limitations

This site (excluding linked site) is controlled by us from our offices within the State of Virginia, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Virginia, by accessing this site both of us agree that the statutes and laws of the State of Virginia, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of products and services available through this site.

Any cause of action brought by you against us or our Affiliates must be instituted within one year after the cause of action arises or be deemed forever waived and barred

We make no representation that the products and services available through our site are appropriate or available for use in locations outside of the United States, and accessing them from territories where such products and services are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

15. Indemnification

You agree to defend Alt Performance, and its officers, directors, employees, shareholders, agents, representatives, and affiliated entities (collectively in this section, “Alt Performance”), and to hold Alt Performance harmless from any and all liabilities, claims, injuries, and damages which you may be sustained by you or by any third person, including but not limited to your employees and customers. You covenant not to sue Alt Performance as a result of any claimed liability, claim, injury, or damages. You agree to indemnify Alt Performance for any and all suits, claims, awards, or judgments which may arise from your use of our website or your purchase or any of our products or services.

16. Arbitration

Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the Commercial Arbitration Rules of the American Arbitration Association. The number of arbitrators shall be one and shall be chosen by Alt Performance. The place of arbitration shall be Ashburn, Virginia. Virginia law shall apply. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.